Refund Policy

1. Character credits (in-product)

Paid plans include a monthly character allowance used when you generate speech, scripts, and related paid features. One-time top-up characters (when offered) do not expire with the billing cycle.

If a generation fails on our side after characters were charged, those characters are refunded to your balance automatically. You do not need to open a support ticket for ordinary pipeline failures.

Regenerating an unchanged line or paragraph that we already cached is not charged again.

2. Subscriptions, trial, and cancellation

Creator and Channel start with a 14-day free trial and the full plan. A card is required at checkout. If you cancel from the billing portal before the trial ends, you are not charged. Pro is billed from the first day. One trial per account — a returning subscriber is billed from day one.

After the trial, subscriptions renew until you cancel. You can cancel from the billing portal linked in your account; access continues until the end of the paid period.

Plan changes take effect according to the billing portal and merchant-of-record rules. Downgrades typically apply at the next renewal unless stated otherwise at checkout.

3. Money refunds

Cancel during an eligible 14-day trial and you pay nothing. That guarantee is the one trial on the account — a returning subscriber is billed from day one.

Except for that trial cancel, automatic in-product character refunds described above, or where the law requires otherwise, subscription and top-up payments are non-refundable once processed.

We do not refund unused character balances for change-of-mind, unused capacity at period end, or dissatisfaction with creative taste after successful generation — successful audio delivery is the service you paid for.

If you believe you were charged in error (duplicate charge, wrong plan), contact us on X (@ToneCraftVO) and, for payment disputes, use the Lemon Squeezy customer portal from your billing page. Lemon Squeezy is our merchant of record for card processing, receipts, and applicable taxes while that integration is active.

4. Digital content and consumer rights

Where consumer law gives a cooling-off right for digital content, that right may not apply (or may end) once generation has started at your request, because the service performs immediately and delivers digital audio you can download. Local mandatory law still applies where it cannot be waived.

5. How to get help

For failed generations, check your balance first — characters should already be restored. For billing portal access, open Plans & billing in the app. For anything else, message @ToneCraftVO on X.